Testimonials
“I wholeheartedly recommend Krystal to anyone seeking compassionate and comprehensive healthcare support."
— Rehabilitation Client
“I just wanted to thank you [Krystal] for the help and assistance you have provided to my client. The assistance you have given her has been of enormous practical benefit. As you know she has no relatives living nearby and has been on her own since the accident. It has been good to know that assistance with her care, adaptation of her bathroom and other areas of the house, and her treatment has been in your capable hands.”
— Claimant Solicitor
“She [Krystal] was an empathic and kind soul who listened attentively and patiently to my concerns, even after her official duty hours had ended. She actively engaged with me, asking necessary questions while ensuring my comfort throughout the interaction. Krystal's compassionate approach and dedication to understanding my needs left a lasting, positive impression.”
— Rehabilitation Client
“Thank you very much for all that you have done. I discussed the matter earlier today with John at Ageas Insurance – we are both very pleased at the outcome.”
— Richard Edgecombe, DWF Law
“Transcend have been brilliant from day one. They have gone way above and beyond to make sure I have received the best possible care after my injury. Communication was excellent throughout with nothing being too big or too small. Kayur and his team were always on hand to assist and I would have no hesitation in recommending their services.”
— Kevin F, Rehabilitation Client
“…I have been in the background on a few cases recently – Mr KF and Mr AR (the instruction would have come via our solicitors) – you continue to maintain your high standards!”
— John Carter, Ageas Insurance
“Krystal, thank you for such a thorough and detailed report.”
— Steven Santy, Partner, Higgs LLP
“Having experienced the exceptional care and unwavering support of Krystal Munn, I am compelled to share my heartfelt gratitude through this testimonial. Krystal embodies the epitome of empathy and kindness, traits that shine brightly through her actions and words. Throughout our interactions, Krystal demonstrated an unparalleled level of attentiveness, patiently listening to my concerns and providing a safe space for me to express myself. Her genuine interest in understanding my needs and experiences made me feel truly heard and valued as a client.”
— Rehabilitation Client
“The jointly instructed rehabilitation intervention has proved extremely effective and considerable benefit to both instructing parties.
The support and encouragement has also undoubtedly been invaluable to a seriously injured claimant and to his family at a really difficult time.
Kayur himself has a tremendous ‘can-do’ energised attitude, and he has demonstrably gone above and beyond the traditional case management remit in order to support and enable the client to already take remarkable progress towards achievement of some ambitious personal goals.
Not only does Kayur have a wide range of professional knowledge and experience but also, he has introduced some impressive professional contacts into the rehabilitation regime to excellent effect. His report writing is timely and informative.
Overall, Kayur’s case management interventions has been much more than merely effective and efficient.
I have no hesitation endorsing his services.”
— Carol Giles, Ageas Insurance
“Thank you for supporting my family and I through a very difficult trauma. The team at Transcend Rehabilitation have been very supportive and efficient in planning my provisions for over a year since the accident and coordinating with all rehabilitation professionals involved.
Their reports have been comprehensive and although I hope never need their services again, I am very grateful for all they have done.”
— Rehabilitation Client
“Extremely proactive and passionate.
Fought for our client's best interests throughout and we have had some exceptionally good results in terms of support and rehabilitation.
Updates are frequent and helpful.
Overall, I would be happy to recommend to anyone in the industry.”
— Siobhan Thacker, Asthons Legal
“Remedy Healthcare have worked with Kayur for several years now and he has consistently delivered an exceptionally high level of service to both our shared clients and to our company as the rehabilitation provider.
Kayur works tremendously hard and always has his clients central in all decisions and pathway planning. He is forward thinking and innovative in his approach and an excellent communicator and team player.
We always enjoy receiving referrals from Kayur as we know he will do his best for the client and allow us to aim high with our expected outcomes.
I would strongly recommend Kayur to any solicitors, insurers and patients in need of a case manager for their litigation cases.”
- Allyson Ballard, Remedy Healthcare UK
“Could you pass on my thanks to the Case Manager for the kind and sympathetic nature with which they dealt with my son. As you can imagine this was not an easy discussion for him.”
- Parent of Rehabilitation Client
“Kayur, you do make a difference - not just for the injured people you work for directly but to professionals like me who know our clients are in safe hands.”
- Helen Goatley, Partner & Chair, Moore Barlow LLP
“My only wish is that I had met Krystal sooner, without her I would be in jail or dead. Through the support and help I received from Krystal, in time I feel I can get some of the old me back and feel a lot more positive with reason to overcome my thoughts and pain. Krystal is a wonderful, caring, efficient lady who is a credit to the world and I thank you from the bottom of my heart for all your help. Thanks to Krystal who was the only person, apart from my treating therapist, who helped me pick myself up and believe again. Love you for this and thank you. I was filled with pain, heartache and anger, you helped change that and now I can deal with it correctly, thank you for saving my life.”
- Rehabilitation Client
“An asset! An excellent Case Manager.”
- Defendant Solicitor
“Thank you for all your help. The case management support you have provided and the success of the rehabilitation programme has played a large part in bringing this case to a conclusion.”
— John Carter, Ageas Insurance
“I would like to echo that. Thank you for all your help. Our client is very grateful indeed.”
— Steven Santy, Partner, Higgs LLP
"...they stand out from the rest!
When working in personal injury you expect more meat to the bone when it comes to reports.
Though the header and name would be the first clue for who wrote the report, I think I can tell when it's Transcend Rehabilitation."
- Karli Gibson, Physiotherapist
“Thank you for your support on this case. Provided an excellent service for my client.. Great outcomes in terms of rehabilitation too. Very happy client.”
- Andy Shaw, Partner & Head of Personal Injury and Clinical Negligence, Higgs LLP
“I couldn’t fault the service, communication, and with all the treatment I received. Kept me well informed of appointments by phone or email. Thanks again!”
- Rehabilitation Participant
“We have now worked with Transcend Rehabilitation on a number of complex injury cases.
It is a delight to work with Kayur - he is a proactive case manager who is skilled at identifying the key aspects of a client's rehabilitation programme and selecting the best professional team to support the client.
As someone who shares our passion for enabling the client to reach their post injury goals, it is a pleasure to work collaboratively with a focus on client-centred care.
We look forward to continuing our work together into the future.”
- Heather Watson, Designed2Move
“Many thanks for the assistance that you have provided and facilitated for Mr B. I’ve no doubt it made a tangible difference to his outcome and he’s grateful for your help and support. I look forward to working with you again.”
- Jonathan Syddall, Partner, Serious LLP
“You really helped me to get where I am today after a close to death experience. Well done!”
- Rehabilitation Client
"Kayur is a highly motivated individual, proactive in his approach and a strong team player. I can only highly recommend him."
- Dr Markus Laupheimer, Consultant Musculoskeletal Physician
"I have consistently found Kayur to be very personable, committed, competent and efficient professional, whose client's holistic welfare and wellbeing is at the core of his rehabilitation efforts."
- Caroline Lacey, Psychotherapist
“Very knowledgeable and responsive. Also great with client.”
- Claimant Solicitor
“I was first introduced to Kayur, when he visited me at my home address in 2015. First impressions of Kayur were excellent, in the fact that he was smart, polite, professional and empathetic.
Kayur fully explained his role, and how it involved myself, as well as my family, and took the time to explain about the assessments he was required to undertake, but also showed wonderful empathy and patience with me at that time, and answered any queries and questions I had at that time.
Kayur became familiar with what my requirements were at that time, which included ongoing attendance to hospital appointments, intensive physiotherapy, and occupational therapy to name but a few.
Through open and frank conversations with me, Kayur set out an case management action plan, and explained to me every step of the way, what was being done and why. He was completely professional and came across as incredibly caring and supportive from the first time I met him.
Since I have had Kayur as my case manager, I have had several physical and mental health issues during my recovery, and Kayur has been there whenever I have needed him. He never tells you what to do, but instead discusses options available that may benefit or help the current situation, and continues to support any decisions I have made. He is never rude, unprofessional or condescending at any time and if I am ever unhappy with anything, Kayur will get it sorted.
He also ensures his documentation and records are up to date and exceptionally well kept, and knew exactly what was happening at every stage of my rehabilitation.
I have to say, that as a fellow healthcare professional myself, Kayur goes above and beyond what is required of him. He works all the hours needed to ensure his clients needs are met and always put first ahead of himself. It takes an incredibly dedicated and genuine person to be able and willing to do this, and Kayur is certainly that. Kayur was a great advocate in respect to my rehabilitation needs and this is very much appreciated.
This, in itself, should give any potential future customers an outline of just how much commitment Kayur gives to his clients and his dedication to his role.
I could never have managed the last 2 years without Kayur and anybody would be lucky to have him.”
— Rehabilitation Client
"Highly professional, caring, and thorough."
— Matthew Wesson, Psychotherapist